About the HostAI Certification Program
This course is your path to mastering HostAI and becoming an AI-powered support expert. Learn how to harness the full potential of HostAI's tools to deliver seamless, efficient, and exceptional support for your guests, homeowners, and team. By the end of this course, you’ll feel confident in using AI-driven automation to streamline your work, saving time and providing top-tier service.

Course Objectives
At the end of this course, you will:

• Leverage AI tools to empower your guest support services
• Understand how to manage different message channels from one inbox
• Master mapping contacts and workflows to ensure every message goes to the right place.
• Use advanced tools like conversation tags, reservation labels, and saved replies to stay organized and efficient.
• Gain insights into building a dynamic knowledge base that powers your AI to handle more tasks autonomously.
• Unlock productivity with keyboard shortcuts, best practices, and automation tips tailored for support agents.