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HostAI Certification: Become an AI Support Expert
Introduction
Welcome! (1:16)
Phase 1: Foundations of HostAI
Getting Started with HostAI (1:42)
Important Concepts (5:27)
Phase 2: Moving Through Your Inbox with Speed
Getting to Inbox Zero (2:44)
Customizing Your Inbox (5:27)
Sending a Conversation to the Right Inbox (3:28)
Multi-Channel Messaging (2:07)
Collaborating in Your Inbox (3:24)
Phase 3: Strap on Your AI Jetpack and Unlock New Heights
Meet Your New Team Member (1:38)
Training Your AI (4:35)
How to Work When Autopilot is On (4:08)
Phase 4: Take it to the Next Level
Tracking Your Performance (2:41)
Keyboard Shortcuts
Congrats!
Where We Go From Here (1:30)
Collaborating in Your Inbox
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